  
After seventy-two months of problem solving,
rigorous annual trade show schedules and product 
releases, I find myself with an innate marathon
operational mindset that reframes problems into 
solvable challenges.

Six years in data

226GB
• 13,341 files
12,465 image files 93% • 758 Sketch files• 301 pdfs
223 keynote files • 170 video files • 98 Figma files

A Band of Misfits

  
During a six-year tenure in Milpitas, I joined an inventive team focused on building a global community around Cisco integration. My role was to bridge the gap between a monolithic corporate infrastructure and the nuanced needs of its developer audience.

This appointment evolved into a multi-disciplinary effort. From architecting the developer portal LMS and synchronizing product launches with global events, to implementing systemic design languages and multimedia communication strategies, I operated as a design lead across the product lifecycle.

Below are the core technical and strategic achievements from this period, detailing how we scaled both the platform and the developer experience.

Developer Portal through the years

  
The initial project focused on revitalizing the site to
ensure accessibility for a broad range of users spanning
seasoned Cisco veterans to newcomers looking to develop
valuable skills. The goal was to make content easily
discoverable while supporting DevNet’s rapid growth
as it surpassed 500,000 users.

To streamline content management, we leveraged DevNet PubHub,
an internal tool that empowered designated writers to
author and publish site content efficiently.

DevNet serves as a resource hub for hands-on engineers, developers, and subject matter experts working with Cisco technologies.

It supports both seasoned professionals tasked with implementation and newcomers with looking to break into the Cisco ecosystem.

The Human Impact

  
It quickly became clear that real people were directly
benefiting from better access to high-quality
resources, or ideally, even better resources. 
That realization made the work all the more meaningful.

I was soon tasked with exploring Learning Tracks,
structured units of independent learning. At the time,
I didn’t realize it, but this assignment would set me
on the path to helping DevNet build its own Learning
Management System (LMS).

Research-based Design

gave us the insights needed to stay ahead of the curve. By analyzing industry offerings and tracking changes over time, we identified gaps, inconsistencies, and strategic missteps, turning them into opportunities to refine our own approach. In many cases, our choices were affirmed as competitors began to adopt elements of what we had pioneered.

  
Fully featured Learning Management System
with interactive Sandbox features, solved in negotiation
with the content team to optimize content pacing.

  
Bottom-up LMS system
Code editor
Live sandboxed environment
Uniform content rendering
Platform for Certification coursework

Lab Completion Drop-off

  
Survey results revealed that large blocks of learning
content felt overwhelming to users, making them
hesitant to even start.

We needed to structure the material in a way that
eased them in;

helping learners feel comfortable
engaging with the content, even if it required
weeks to complete. This became a core tenet
we carefully upheld throughout development.

  
This work evolved through several iterations
of learning guidance before ultimately maturing
into Learning 2.0; a grassroots,
organization-wide initiative aimed at
modernizing and unifying our learning content.

DevNet Fundamentals for Certification

In 2019, DevNet’s Fundamentals Course launched, preparing users for DevNet certification.

This necessitated the development of a new, ground-up Learning Management System (LMS), one that unified content from various sources, formats, and styles into a seamless, cohesive experience.

The result? Significant improvements in user retention, with course completion rates surpassing the initial .

An internal need for API development management led to the creation of a tool with a clear objective:

Users could commit updated OpenAPI specs and track compliance, ensuring critical issues were resolved before deployment.

A user-managed dashboard provided an at-a-glance API “health” status, complete with a retrievable timeline of commits,each automatically validated through a series of to catch common issues early.

New Horizons for Cisco

  
Before wrapping up my time at Cisco, my final task was
to streamline and unify resource search across DevNet,
a project involving nearly a hundred refinements to
consolidate three separate search experiences into one.

The process was both cathartic and rewarding, a way 
to tie together years of design efforts across teams.
After more than half a decade, it was satisfying to
see just how far everything had come.

  
I’m proud to have worked with such an excellent crew,

I’m proud of all the work we’ve done together

and the lasting bonds we have built.

Thank You Cisco 🙏